Returns & Exchanges
At Keychron Australia, we strive to ensure you are completely satisfied with your high-performance mechanical keyboard and accessories. If your order isn't quite right, we offer a straightforward return process within 7 days of delivery for most items in original condition.
Initiate a Request
Contact our support team at [email protected] with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).
Package Your Item
Securely pack the product in its original packaging, ensuring all keycaps, cables, and manuals are included to avoid restocking fees or rejection.
Ship to Service Centre
Affix the provided RMA label to your package and ship the item via a tracked courier service to our designated Australian warehouse for inspection.
Quality Inspection & Refund
Once our technicians verify the condition of the hardware, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing