Frequently Asked Questions
Everything you need to know about your Keychron Australia experience.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping options are available for delivery within 1-3 business days to most metropolitan areas.
Are your keyboards compatible with both Mac and Windows?
Yes, all Keychron keyboards are designed with cross-system compatibility in mind and include dedicated keycaps for both macOS and Windows layouts.
What is the warranty policy for Keychron products?
We offer a 12-month limited warranty on all keyboards and accessories, covering any manufacturing defects in materials and workmanship.
Can I return my order if I change my mind?
We accept returns within 14 days of delivery, provided the item is in its original, unopened packaging and in resalable condition.
Do you offer local Australian customer support?
Absolutely. Our dedicated support team is based in Australia to assist you with technical troubleshooting, order inquiries, and warranty claims.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later services like Afterpay and Zip.